Support

Last updated: October 8, 2026

Reporting a Problem

Please include the app version, your operating system and its version, where you installed the app from, the steps you took and any error message. For model download issues, include the model name; for transcription issues, tell us the file format and its approximate length. Please remove any private information from logs and screenshots first. There is no need to send us the original recordings or videos.

Model Downloads and Offline Use

Download a model under Model management in Settings before importing recordings and videos. If the download fails, check your network connection and available disk space, then try again. Once the model is ready, you can use the app without an internet connection.